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MOV’IN CAR – CONTACT & FAQ

Mov’in Car CINEMA – LOCATION : THE ENTERTAINMENT QUARTER / DATES : OCT – NOV 2021 / OPEN : TUESDAY TO SUNDAY NIGHT

GET IN TOUCH WITH THE TEAM

We will get back to you within 48hrs.
customer-service
HELPDESK

Need some help ? We will be in touch in max 48hrs.

contact@movincar.com.au

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PROMOTION & MEDIA

Looking to advertise with us or privatise the Cinema ?

venus.su@bbr-agency.com

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SPONSORSHIP

Want to get your brand out or to run summer activations ?

Vincent@bbr-agency,com

volunteer
BECOME A VOLUNTEER

Take part to the event and see it all from inside

contact@movincar.com.au

EVENT FAQs

Where ? What time does the gate opens and the movie starts ?

Cinema operates from Tuesday to Sunday at The Entertainment Quarter, Moore Park NSW 2021.

  • Gates open at 6:30pm.
  • Movie starts at sunset (8:15PM- 8:30PM)

Late arrival: Please be aware that door will close 15 minutes after the beginning of the movie.

Proof of Vaccination must be shown to enter the premises

Sign up now for exclusive giveaways, screenings, sneak-peeks and much more

    What are the parking arrangements ?

    We place cars according to size in order to offer the same great cinema experience to everyone.

    How do I listen to the sound of the movie inside my car?

    Mov’in Car will use a radio transmitter to broadcast the movie audio and we will also use radio transmission to broadcast any important information to our customers. 

    The holding screen will feature all the key information that our customers might need as well as reminders of all the safety rules. This will limit breathing sprays between customers and staff. 

    Can I ``BYO`` Drink or Food ?

    Attention : No alcohol from outside will be allowed inside the venue

    The event is not licensed for BYO so you won’t be allowed to bring alcohol or hot food into the premises. Snacks and soft drinks are allowed.

    What is the Food and Drink offering ?

    FOOD

    • Freshly made on the spot Italian Gourmet pizzas
    • Snacks and Fresh Popcorn, Ice creams and Candy floss.

    DRINKS 

    • Selection of Wines, Craft beers and Cider, …
    • Soft drinks and water.
    • Frozen Cocktails / Mocktail
    What happens in case of bad weather ?

    Mov’in Car is an Outdoor Event and weather can be unpredictable. Screenings will go ahead under light/intermittent/potential rain. We strongly recommend you bring wet weather gear if you need to go to the bar.

    In case of cancellation : 

    Screening will be cancelled if the weather poses a safety threats to patrons and staff. Screenings are cancelled based on the conditions on site.

    If the event is cancelled, we will send an email + an SMS by 4.00PM at the latest on the day of the screening.

    Patrons accept the risk that weather they consider unsatisfactory may occur on a screening night and acknowledge that tickets will not be re-validated unless a screening is cancelled by Mov’in Car.

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    Do I need to print my ticket ?

    You don’t need to print off your tickets for the event. You can simply display your tickets on your smartphone for check-in.

    Can I bring a dog?

    Dogs are allowed in the premises but please make sure they stay in your car to avoid causing any inconvenience for our other guests.

    What's Mov'In Car refund policy ?

    We can swap your ticket up to 7 days prior to the movie. 

    All bookings are final and we do not refund or exchange tickets for a mistaken booking or change of mind. Refunds and exchanges will not be made for inadvertently booking the wrong session. Please check the session details carefully on each page of the booking process.

    Refunds will not be given for a cancellation or termination due to adverse weather conditions, but replacement tickets are offered.

    Can my ticket be given to a family member of a friend?

    Yes. If you are unable to use your tickets, you are welcome to give them to a friend or a family member for them to attend the experience.

    What happens if I can't find my ticket ?

    After making a booking, you will automatically receive  your ticket by email. This email will usually come through within a few minutes but please allow up to 24hrs. If you do not receive your confirmation email, please check your Junk Mail folder.

    If you are certain you have not received the confirmation email – the next step is to check your transaction was successful. If the transaction has been confirmed and money debited – this means that the booking has gone through but there was a problem with the email address you entered when you made the booking. Typographical errors are common, especially when booking on a mobile device, and this is the most likely reason for your ticket email not arriving.

    First don’t panic 🙂 ! We have the list of customers at the gate and you can get in touch with get in touch with us and send us your correct email address at contact@movincar.com.au so we can provide you with your tickets.

    COVID-19 MAMAGEMENT PLAN

    Actions taken to avoid spreading the virus.

    Mov’in Car will check every day for updates or new safety measures required by the Australian Government, Australian Health Department, NSW State, Venue Owner (the Entertainment Quarter) or any other certified institutions competent to comply with COVID-19 safety measures. 

    In a case of new safety measures, Mov’In Car staff members will update their COVID-19 special measures in order follow the guidance from the certified institutions

    Attendees not complying with safety rules will be asked to leave the premises by Mov’In Car staff members. No refund will be provided on the ticket. 
    Hand sanitisers and protective equipment ?

    Hand sanitisers and protective equipment

    Mov’in Car staff members will be equiped with safety equipment (gloves and mask) in order to respect the COVID-19 Safety measures. Hand sanitizer will be available to customers at all time in the following locations (Check-in booth, bar, lifts, toilets). 

    Staff members and customers will be asked to respect a 1.5m distance between each other.